5 Ways to Get More Google Reviews for Your Restaurant
As a restaurant owner, it's important to have a strong online presence and good reviews on Google can go a long way in attracting new customers. Generally, people will only leave a review after the following experiences: 1. They had a such amazing time they want to share this online or 2. Their experience was negative, and they want to vent or complain. So, how you get the middle man - a customer who had a general positive experience - to leave a review? Here are a few tips on how to get more Google reviews for your restaurant.
1. Utilise an automated email system to solicit reviews
Many modern booking systems have an automated email feature that can be set up to send a request for a review to customers 24 hours after their visit. This can be an effective way to get more reviews, especially for restaurants that take a lot of online bookings. This is also a good way to get reviews from customers who had a positive experience at your restaurant, but may not have otherwise left a review.
2. Leave cards to ask for reviews in takeaway orders
If your restaurant focuses mainly on takeaways, consider leaving a card with each order asking customers to leave a review on Google. This can be an effective way to remind customers to leave a review and make it easy for them to do so.
3. Simply ask for reviews
Don't be afraid to ask your customers to leave a review. If your customer has experienced a particularly positive at your restaurant, consider asking them to leave a review on Google. You can do this by offering a discount or a small gift in exchange for a review.
If you don’t feel comfortable asking in person, take the opportunity to ask for a review in your email signature, on your receipts, or on a card you mail with your product. You can even add a follow-up email or text a few days after a purchase asking for a review.
4. Make it easy for customers to leave the review
You want to make it as simple as possible for a customer to leave a positive review, otherwise they may just give up. Meaning you miss out on a potential ‘5 star’ review. To help your customers, tell them where to find your business on whether it’s on Google, Facebook, or any other review website. You can even send them a direct link to your profile.
5. Feature positive reviews on your social media or website
Engaging with your audience and customers is a great way to gather more reviews. In fact, 49% of customers say they trust reviews as much as personal recommendations from family and friends. You can feature reviews as a graphic, which can be used to enhance your feed. With the number of social media users growing each year, it’s become the most effective way to communicate with your current or future customers.
By following these tips, you can increase the number of Google reviews for your restaurant and improve your online presence. This can help attract new customers and drive business to your restaurant, cafe or business.
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